SHIPPING POLICY
Last Updated: July 3, 2026
Thank you for visiting and shopping at A. Lune / aluneauthor.com.
This Shipping Policy explains how physical and digital items are delivered.
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1. PRINT-ON-DEMAND PRODUCTS
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Most items in this shop are fulfilled and shipped by third-party print providers.
Processing Time
Print-on-demand products typically require 3–7 business days for production before shipping.
Shipping Time
Delivery varies by destination and carrier, but most orders arrive within:
• United States: 5–12 business days
• International: 7–21 business days
Delays may occur due to customs, weather, holidays, or carrier issues.
Shipping Costs
Shipping rates are calculated at checkout based on location and product type.
Tracking
Tracking information is provided when available. Some regions may not support full tracking.
Customs, Duties & Taxes
International customers are responsible for any customs fees, import duties, or taxes imposed by their country.
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2. ORIGINAL ARTWORK & PAINTINGS
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Original artwork and paintings are one-of-a-kind pieces.
Before purchasing an original artwork, please contact us at:
a.lune.writer@gmail.com
This allows us to confirm availability, calculate shipping costs, discuss packaging, and arrange insured delivery.
Packaging & Shipping
Each original artwork is carefully packaged to help ensure safe delivery.
Artwork will be shipped with insurance whenever available through the shipping carrier.
The buyer is responsible for all shipping, packaging, insurance, customs duties, import taxes, and any additional delivery fees.
Shipping costs are not included unless otherwise stated.
Returns & Refunds
Due to the unique nature of original artwork, all sales are final.
We do not accept returns, exchanges, cancellations, or refunds once an order has been placed.
Please review all artwork photos, dimensions, and descriptions carefully before purchasing. If you have any questions, contact us before placing your order.
Damaged Artwork
If your artwork arrives damaged, please contact us within 7 days of delivery at:
a.lune.writer@gmail.com
Please include:
• Photos of the artwork
• Photos of the packaging
• Photos of the shipping box
• Photos showing the damage
We will assist with filing an insurance claim where applicable. Any reimbursement depends on the shipping carrier's insurance policy and claim decision.
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3. DIGITAL PRODUCTS
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Digital items (PDFs, templates, downloads, online content, etc.) are delivered electronically.
There are no shipping fees for digital products.
Digital products are non-refundable once delivered or accessed.
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4. SIGNED BOOKS
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When physical copies of A. Lune's books become available, signed editions and exclusive gift bundles will ship from South Korea.
Processing Time
Signed books may require 5–10 business days for personalization and packaging.
Estimated Shipping Times
• Asia: 5–10 business days
• USA & Canada: 10–20 business days
• Europe: 10–20 business days
• Australia: 10–20 business days
• Other regions: 12–30 business days
Delivery times depend on international carriers and customs.
Tracking
Tracking information will be provided whenever available.
Customs, Duties & Taxes
International buyers are responsible for customs duties, import taxes, and local fees.
Returns & Exchanges
Signed books, personalized copies, and gift bundles are non-returnable and non-refundable unless they arrive damaged.
If your signed book arrives damaged, please email:
a.lune.writer@gmail.com
within 7 days of delivery and include photos.
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5. WRONG ADDRESS OR DELIVERY ISSUES
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Customers are responsible for providing accurate shipping information.
We cannot replace or refund orders shipped to an incorrect address provided during checkout.
If a package is lost or delayed, please contact us. We will do our best to assist, although final resolution depends on the shipping carrier.
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6. SPLIT SHIPMENTS
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Orders containing multiple products may arrive in separate packages because they may be fulfilled by different production partners or shipped from different locations.
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7. CONTACT
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If you have any questions regarding shipping, please contact:
a.lune.writer@gmail.com