Refund Policy

Last Updated: [25.12.6]

Thank you for shopping at A. Lune / aluneauthor.com.
Please read this Refund Policy carefully before making a purchase.

1. Digital Products (Non-Refundable)

All digital products—including PDFs, templates, downloads, courses, and digital kits—are non-refundable.

Due to the nature of digital content, all sales are final.

If you experience issues accessing your files or course materials, please contact us at [your email address] and we will assist you.

2. Print-on-Demand (POD) Products

Most physical products in this shop are produced and shipped by third-party print providers.

We offer replacements or refunds ONLY if:

  • The item arrives damaged

  • The item is defective

  • The incorrect item was received

  • The print quality is flawed

We do NOT offer refunds for:

  • Buyer’s remorse

  • Incorrect size or color chosen by the customer

  • Delays caused by shipping carriers or customs

  • Minor variations in color or placement due to the printing process

If there is an issue with your order, please contact us within 7 days of delivery with:

  • Order number

  • Photo of the product

  • Description of the issue

We will work with our print provider to resolve it quickly.

3. Returns

Because products are printed on demand, we do not accept returns for:

  • Change of mind

  • Incorrect choices made during checkout

  • Dislike of the product after receiving it

Only defective or damaged items are eligible for replacement or refund.

Do not ship any items back unless instructed.

4. Exchanges

Exchanges are not offered at this time.
If your product is damaged or incorrect, we will replace it with the same item.

5. Order Cancellations

Orders cannot be canceled once they have entered production.
If you need help, contact us immediately after placing your order, and we will do our best to assist.

6. Contact for Issues

If you believe you received a defective or incorrect product, contact us at:
[a.lune.writer@gmail.com]

Include:

  • Your order number

  • Photos of the issue

  • A short explanation

We will get back to you as soon as possible.

7. Course Refunds

Online courses and writing kits are digital educational products.
Once purchased, access is granted instantly, so refunds are not available under any circumstances.

8. Late or Missing Refunds

If a refund is approved:

  • Processing times vary based on your bank or credit card provider

  • Check with your bank before contacting us again

If you’ve done this and still have not received your refund, email us at [a.lune.writer@gmail.com].